Clinical Training Lead (Field)

About Insulet and the Role

Insulet is seeking a Clinical Training Lead (Field) for a full-time position based in Riyadh, Saudi Arabia. This role focuses on integrating advanced technology with a clear purpose: to provide user-friendly solutions for individuals with diabetes. The Clinical Training Lead will support the Saudi Arabia market, with potential for expansion across the Middle East and Africa (MEA) region.

Role Purpose and Impact

The primary objective of this position is to support commercial plans and accelerate patient acquisition and retention. This is achieved by ensuring excellence in training for sales teams, educators, and healthcare professionals (HCPs), as well as through the effective delivery and tracking of programs. The role is crucial for enhancing the knowledge of distributor partner staff, identifying areas for improvement, and sharing best practices to improve understanding and communication of the Omnipod portfolio's benefits. Close collaboration with external healthcare professionals to support training opportunities is also a key aspect.

Key Responsibilities

• Conduct training needs assessments with distributor partner personnel, then design and deliver relevant training courses and materials to ensure effective product launch and ongoing clinical excellence.
• Provide onboarding training for new team members to optimize the patient and HCP experience for the Omnipod portfolio.
• Collaborate with the Country Manager and cross-functional teams to build knowledge, support capability development, and achieve training objectives.
• Offer comprehensive support to distributor partner personnel for Omnipod Discover (Data Management Platform), including account setup, report generation, user training, and best-practice implementation to maximize adoption and utilization among HCPs and patients.
• Develop training materials for delivery to distributor partner clinical and sales teams, utilizing the Veeva Medical Review (MLR) framework for content approval. Training on this framework will be provided.
• Assist with training events such as pump clinics, pump support groups, patient group and virtual training info sessions, educational events, product training, and workshops at local conferences.

Qualifications and Experience

• Bachelor’s degree or demonstrable experience in training and/or managing insulin pump patients.
• 5-10 years of demonstrable experience in a medical device or pharmaceutical organization in a commercial role (clinical/sales/marketing/training).
• Essential experience in diabetes.
• Certified Diabetes Educator (CDE) is strongly preferred.
• A background in Nursing or Clinical Services is preferable.
• Prior commercial experience is strongly preferred.
• Sales / Clinical Training Experience or experience working with Channel Partners is an advantage.

Travel Requirements

This role requires frequent travel across the Middle East region, up to 30% of the time.