Controller Rooms

About the Role

Four Points by Sheraton is seeking a Controller Rooms to join their team in Riyadh. This full-time position is responsible for managing room assignments, guest requests, and check-in/check-out procedures to ensure efficient hotel operations and guest satisfaction. The role requires a strong focus on accuracy and adherence to company standards.

Key Responsibilities

• Assign rooms based on guest requests and preferences when feasible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in/pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room/check-out changes, communicating status to relevant staff.
• Confirm reservations and process cancellations.
• Review out-of-order rooms daily and ensure rates align with market codes, documenting any exceptions.
• Verify and adjust guest billing as needed.
• File guest paperwork and documentation accurately.
• Set up and process all guest check-ins and check-outs, including activating room keys and securing valid payment.
• Identify any over-commitments, perform duplicate reservation checks, and block rooms.
• Run daily reports and follow up with guests to ensure satisfaction with requests or problem resolution.
• Receive, record, and relay messages accurately, completely, and legibly.

Operational Standards and Collaboration

• Adhere to all company policies and procedures, maintaining a clean and professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipating and addressing service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Communicate professionally, prepare accurate written documents, and answer telephones using appropriate etiquette.
• Coordinate tasks and collaborate effectively with other departments.
• Develop and maintain positive working relationships and support team goals.
• Comply with quality assurance standards.

Qualifications and Requirements

• Education: High school diploma or *** equivalent.
• Experience: Less than 1 year of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None specified.

Physical Demands and Technical Skills

• Ability to stand, sit, or walk for extended periods.
• Proficiency in entering and locating information using computers and/or POS systems.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Work Environment

This role operates within a hotel environment in Riyadh, requiring interaction with guests and various hotel departments. The position is full-time and involves performing duties as requested by supervisors to support overall hotel operations.