Customer Service & Admin Assistant SA

About the Role

Core Code IO is seeking a highly organized and proactive Customer Service & Admin Assistant to join our team in Riyadh. This full-time role involves providing customer support and assisting with daily administrative and operational tasks. The ideal candidate will manage customer inquiries, maintain accurate records, coordinate schedules, and support internal teams to ensure a professional customer experience.

Key Responsibilities

• Respond to customer inquiries via email, phone, chat, and other communication channels.
• Provide accurate information and timely solutions to customer questions and concerns.
• Handle customer requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex customer issues to the appropriate team when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Manage calendars, appointments, meetings, and scheduling requests.
• Organize and maintain digital files, documents, records, and databases.
• Perform data entry and update customer and administrative information.
• Prepare and update reports, spreadsheets, documents, and presentations.
• Monitor administrative tasks, deadlines, and follow-ups to ensure timely completion.
• Coordinate information and requests between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other administrative processes as required.
• Support onboarding, internal projects, and other operational activities.
• Identify recurring customer or administrative issues and communicate them to relevant teams.
• Maintain confidentiality when handling customer, employee, and company information.

Required Qualifications and Experience

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role.
• Demonstrated experience handling customer inquiries and administrative tasks.
• Experience using CRM systems, spreadsheets, calendars, or other business software.

Skills and Attributes

• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines effectively.
• Ability to work independently and collaborate effectively with remote teams.
• Professional, organized, dependable, and customer-oriented attitude.

Work Environment

This role requires a reliable internet connection and a suitable setup for remote work, supporting our operations in Riyadh.

Application Process

We invite qualified candidates to apply for this position.