Customer Solutions Consultant

About the Role

Unifonic is seeking a Customer Solutions Consultant to join its team in Riyadh. This full-time role requires 2-5 years of relevant experience and focuses on enabling digital transformation for customers through cloud communication solutions.

Role Purpose and Team Context

The Customer Solutions Consultant operates within Unifonic's Sales team, which aims to drive revenue while serving as trusted advisors to customers. This role involves leading collaboration with a virtual team of sales, engineers, and support resources to ensure solutions meet customer needs.

Core Responsibilities

• Building and maintaining strong customer relationships.
• Influencing long-term strategic direction and serving as a trusted advisor.
• Driving executive-level engagement with CXOs and technology decision-makers.
• Helping customers evaluate their cloud communication strategy and recommending aligned solutions.
• Removing deployment roadblocks and ensuring successful adoption to drive customer satisfaction.

Solution Design and Collaboration

• Acting as a technical liaison between Sales and Product teams, supporting solution design, quotes, proposals, and RFP responses.
• Building working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Joining Sales team meetings to understand customer pain points and helping shape relevant solutions.
• Supporting problem escalation and best-practice efforts for effective product use.
• Building and delivering product demos and pilots to showcase Unifonic's value.
• Relaying timely client feedback to Product Management, Sales, Support, and Development.
• Handing off won deals to the Customer Success team with clear context.
• Supporting Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinating with cross-functional teams (Product, Support, Engineering) to close deals.

Candidate Profile and Attributes

Candidates should possess 2-5 years of experience and demonstrate the following attributes:

• Analytical thinking and problem-solving skills.
• Strong sense of ownership and accountability.
• Effective communication across teams.
• Collaboration and support for team goals.
• Adaptability and continuous learning.
• Mentorship and knowledge sharing capabilities.
• Resilience under pressure and constructive handling of setbacks.
• Commitment to quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company focused on revolutionizing business communication. Recognized as a Great Place to Work®, Unifonic fosters a collaborative environment where creativity and new ideas are encouraged. The team comprises over 400 dedicated individuals serving more than 5000 customer-centric companies.