Customer Solutions Consultant

About Unifonic

Unifonic operates in the CPaaS (Communication Platform as a Service) sector, providing cloud communication solutions. The company has a team of over 400 employees and serves more than 5000 customer-centric companies. Unifonic has been recognized as a Great Place to Work®.

The Role of Customer Solutions Consultant

Unifonic is seeking a Customer Solutions Consultant for a full-time position in Riyadh, Riyadh Province. This role involves assisting customers with digital transformation through cloud communication by collaborating with sales, engineering, and support teams. The consultant will be responsible for building and maintaining customer relationships, influencing strategic direction, and acting as a trusted advisor to CXOs and technology decision-makers. The position requires 2-5 years of experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products effectively.
• Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Proven track record of success in sales.
• Ability to build strong customer relationships.
• Passion for assisting others with their communication strategies.

Benefits

• Competitive salary and bonus structure.
• Unifonic share scheme.
• 30 holiday days after the first anniversary.
• Birthday off.
• Up to 25 days per year for remote work from any location.
• Paid leave for new parents.

Application Process

Candidates interested in this full-time Customer Solutions Consultant position are encouraged to apply.