Customer Support Representative Al Futtaim Automotive FAMCO

About the Role

Al Futtaim Group is seeking a Customer Support Representative to join its Aftersales team in Riyadh. This full-time role serves as the initial point of contact for customers, providing support for parts and service requirements. The position is suitable for candidates with 0-1 years of experience.

Role Purpose and Impact

The Customer Support Representative is responsible for ensuring timely support for customers interacting with the branch aftermarket team. This role contributes to building strong customer relationships, identifying sales opportunities for parts and services, and supporting the team in achieving high levels of customer satisfaction and business growth.

Key Responsibilities

• Act as the primary point of contact for customers regarding parts, service, and aftermarket support.
• Maintain regular customer engagement through field visits, follow-ups, and scheduled calls.
• Develop and sustain strong customer relationships by understanding their requirements, buying trends, and service needs.
• Identify sales opportunities for parts, service contracts, preventive maintenance, and other aftermarket solutions.
• Coordinate with internal teams, including parts, service, workshop, sales, and technical support, to ensure efficient handling of customer requirements.
• Prepare and present quotations, estimates, and service-related updates in collaboration with the branch team.
• Monitor customer parts and service requirements to ensure timely delivery and job completion.
• Maintain accurate customer information, call reports, and sales activity records using CRM or relevant systems.
• Support the achievement of sales, gross profit, market share, and customer satisfaction targets.
• Handle customer concerns professionally and facilitate prompt resolution of service-related issues.
• Adhere to company policies, quality standards, and Health, Safety and Environment procedures.

Required Experience

• 0-1 years of experience in a customer-facing role.

Work Environment

This is a full-time position based in Riyadh, focusing on direct customer interaction within the Aftersales team.

Application Process

Candidates interested in this role are encouraged to apply.