eCommerce Director

About the Role

Virtucruit is conducting a confidential search for an eCommerce Director on behalf of a major Saudi business with a growing online channel. This full-time role is based in Riyadh and requires a senior, hands-on leader to manage the daily operations and drive the commercial performance of the online channel. The successful candidate will possess a strong understanding of online business dynamics and will be adept at making fast, evidence-based decisions.

Key Responsibilities

• Manage the daily and weekly trading rhythm for the online channel, including sales, conversion, basket size, traffic, and category contribution.
• Oversee the online promotional calendar in coordination with commercial and marketing teams, ensuring disciplined pre and post-event analysis.
• Execute online pricing, exclusivity, and competitive positioning across all categories.
• Define how the assortment is presented online, including taxonomy, search, recommendations, content quality, and category visualization.
• Develop and implement a structured content roadmap to enhance conversion and average order value in priority categories.
• Manage the site merchandising calendar in collaboration with buying and category teams.
• Oversee the day-to-day operational performance of the online channel, including order management, delivery service levels, returns, and customer escalations.
• Collaborate with the supply chain team to maintain product availability, accuracy, and speed.
• Manage operational metrics reported to senior leadership.
• Develop and present weekly trading reports with clear, decision-grade insights.
• Identify and execute key operational levers that drive significant value.
• Develop the necessary analytics capability for the channel.
• Lead a team of trading, merchandising, content, and operations specialists, setting clear targets and ensuring weekly accountability.
• Actively develop Saudi national talent within the channel.
• Establish the cadence and execution standards for the broader digital organization.

Candidate Requirements

• Over 10 years of experience with direct, recent ownership of online trading, including weekly P&L accountability, promotional execution, and site merchandising.
• Demonstrated experience leading the operational aspects of a high-growth online channel.
• Sharp trading instinct with the ability to interpret data and act decisively within the week.
• Strong operational discipline across order management, fulfillment, customer service, and returns.
• Working fluency in modern eCommerce tools, including content management, search, personalization, and analytics platforms.
• Clear, evidence-based decision-making style.
• Ability to constructively challenge internal and external partners.
• Proven track record of building and developing operating teams in fast-paced environments.
• An operator mindset, comfortable owning execution while others define strategic direction.

Work Type

This is a full-time position.

Application Process

The salary for this position will be discussed during the interview process.