End User Support Engineer📣 إعلان

About ExeQut

ExeQut is a consulting firm recognized for its expertise in enterprise applications and portals. The company utilizes a proprietary development process designed to ensure timely project delivery, mitigate common design issues, and reduce the total lifecycle cost of ownership. ExeQut prioritizes understanding core business challenges to develop solutions that deliver immediate value, maintaining transparency and strong communication as foundational elements of its client partnerships.

About the Role

ExeQut is seeking an End User Support Engineer to join its IT Support team in Riyadh. This full-time, onsite position is responsible for providing Level 1/2 technical support to end users, ensuring the smooth operation of workstations, applications, and IT services across the organization. The role requires 3-5 years of experience in End User or Desktop Support.

Key Responsibilities

• Provide Level 1/2 technical support to end users via phone, email, and ticketing systems.
• Troubleshoot issues related to Windows, Microsoft 365, various applications, laptops, desktops, printers, and peripherals.
• Install, configure, and maintain user workstations and associated software.
• Manage user accounts, passwords, permissions, and access using Active Directory and Entra ID.
• Support endpoint security solutions, including antivirus/EDR, encryption, and device compliance.
• Perform hardware troubleshooting and coordinate necessary repairs or replacements.
• Create, update, and close incidents and service requests within the ITSM/ticketing system.
• Assist with the onboarding and offboarding processes for employees.
• Maintain an accurate inventory of IT assets and hardware.
• Escalate complex technical issues to specialized infrastructure, network, security, or application teams.
• Prepare basic technical documentation and contribute to knowledge-base articles.
• Ensure adherence to IT security policies, procedures, and Service Level Agreement (SLA) requirements.

Required Qualifications and Skills

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• 3–5 years of experience in End User or Desktop Support.
• Must be of Saudi Nationality.
• Solid experience with Windows 10/11 and Microsoft 365 support.
• Working knowledge of Active Directory and Entra ID fundamentals.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, and VPN.
• Basic understanding of endpoint security and EDR solutions.
• Experience utilizing ITSM tools such as ServiceNow, Jira, or BMC.
• Strong troubleshooting and communication skills.

Preferred Qualifications

• ITIL Foundation certification.
• Microsoft certifications.

Work Environment

This is a full-time, onsite position based in Riyadh. The successful candidate will join a dynamic team dedicated to ensuring seamless technology experiences and reliable support for business operations.