F&B Supervisor Saudi only

About Fairmont Hotels & Resorts

Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts.

Role Overview

Fairmont Hotels & Resorts is seeking an F&B Supervisor, exclusively for Saudi nationals, to join the team in Riyadh, Saudi Arabia. This full-time position requires 5-10 years of experience in a similar role. The F&B Supervisor will oversee daily restaurant operations, ensuring exceptional dining experiences for guests and maintaining high service standards.

Key Responsibilities

• Act as an ambassador for specialty outlets, demonstrating proficiency in their history and offerings.
• Supervise a designated station to maintain service standards at all times.
• Coach, train, and develop the F&B service team to enhance food and beverage knowledge, ensure proper sequence of service delivery, and uphold company values.
• Ensure smooth preparation of restaurant side-stations, mise-en-place, and table setups according to outlet and Fairmont standards.
• Continuously gather guest feedback and report it to management.
• Collaborate closely with the kitchen, stewarding, and outlet cashiers/order takers for seamless operations.
• Maintain proper appearance and grooming standards for assigned colleagues.
• Welcome arriving guests and manage their seating in the absence of the Maître D’hôtell.
• Build and maintain professional, friendly relationships with outlet patrons to ensure their well-being.
• Stay knowledgeable about the outlet’s menu, promotional activities, and relevant hotel information.
• Contribute to meeting and maximizing the monthly revenue budget for the outlet.
• Operate safely and in an environmentally friendly manner to protect the health and safety of guests and colleagues, while conserving the environment.
• Comply with hotel environmental, health, and safety policies and procedures.
• Professionally handle special dietary requirements, keeping the Kitchen Sous-chef and Manager informed.
• Report any issues within the outlet to Housekeeping, Engineering, or Security as appropriate.
• Manage rejected or corked food items professionally and report them to the Restaurant Outlets Manager.
• Address situations involving loud, intoxicated, or abusive guests appropriately.
• Assist guests or colleagues who may feel unwell.

Reporting and Administration

• Prepare and present sales reports, forecasts, and performance analysis to senior management.
• Track and manage sales leads and opportunities using CRM systems (*, Opera, Salesforce, Delphi).
• Ensure accurate records of all client interactions, leads, and bookings.
• Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.

Work Environment and Compensation

This is a full-time position requiring flexibility for evening and weekend work, depending on client needs and industry events. The role may involve travel to meet with clients or attend industry events. The ability to work under pressure and meet sales targets in a competitive environment is essential. Compensation includes a competitive salary and commission structure based on performance.