Front Desk Supervisor (Pre Opening)

About the Role

Hilton is seeking a Front Desk Supervisor (Pre-Opening) to join their team in Riyadh. This full-time position involves overseeing daily front office operations and ensuring exceptional guest experiences. The role focuses on delivering high standards of hospitality from the pre-opening phase.

Role Overview

As a Front Desk Supervisor, you will be responsible for leading the front office team and ensuring the smooth execution of all guest services. This includes supervising check-ins, check-outs, and addressing guest inquiries to maintain a high level of guest satisfaction. The position requires a proactive approach to team leadership and operational management.

Key Responsibilities

• Supervise the front office team in performing all daily procedures, including check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations, which involves creating schedules, assigning tasks, conducting pre-shift meetings, and providing training and feedback.
• Lead guest issue resolution by directly responding to inquiries and concerns, and supporting team members with complex or escalated situations.
• Manage lobby flow by monitoring guest traffic and adjusting team coverage in real time to maintain service efficiency.
• Manage special projects, including leading department initiatives or ad-hoc assignments as required.

Work Type

This is a full-time position based in Riyadh, focusing on the pre-opening phase of operations. The role requires consistent presence and leadership to establish and maintain operational standards.

Location

The position is located in Riyadh, Kingdom of Saudi Arabia.

Application Process

Candidates interested in this Front Desk Supervisor (Pre-Opening) role at Hilton are encouraged to apply. Further details regarding the application process will be provided upon inquiry.