Guest Experience Expert

About the Role

Four Points by Sheraton in Riyadh is seeking a Guest Experience Expert to join its Rooms and Guest Services Operations team. This is a full-time, on-site, non-management position focused on delivering exceptional guest interactions.

Role Overview

The Guest Experience Expert serves as a primary point of contact for guests, guiding them through their stay and ensuring their needs are met. The role involves direct guest interaction, operational support, and adherence to company standards to create a memorable experience.

Key Responsibilities

• Guide guests throughout their stay and provide services to enhance their experience.
• Process operational needs and efficiently address guest requests.
• Complete necessary reports and share local highlights with guests.
• Assist guests with loading or unloading vehicles and transporting luggage to guest rooms or the designated bell area.
• Adhere to company policies, maintain confidentiality, protect company assets, and uphold quality and professional standards.

Qualifications and Experience

• 0-1 year of experience in a related field.
• Ability to work in a guest-facing role.

Physical Requirements

• Ability to perform extended periods of standing, sitting, or walking.
• Capability to navigate stairs and service ramps.
• Involves hands-on work.
• Ability to lift and move up to 50 pounds without assistance or 100 pounds with assistance.

Work Environment

This is a full-time, on-site position located in Riyadh, within the Rooms and Guest Services Operations department of Four Points by Sheraton.