IT Systems Specialist Film Studios (SPA QPFS )

About Qiddiya

Qiddiya is seeking an IT Systems Specialist Film Studios to join their team in Riyadh, Saudi Arabia. This full-time role involves providing operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of critical business and operational systems.

Role Purpose

The IT Systems Specialist will support a lean OpCo environment through hands-on asset-level coordination. This includes working with centralized IT teams, vendors, and end-users across both activation and steady-state operations. The primary objective is to maintain the operational integrity of IT systems supporting studio activities.

Key Responsibilities

• Provide daily IT operational support and user assistance for the Film Studio asset.
• Support the implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure.
• Coordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms essential for asset operations.
• Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution.
• Collaborate with centralized IT teams and external service providers to ensure service continuity and compliance with standards.
• Support cybersecurity controls, user access management, password and account administration, and data protection requirements.
• Ensure operational readiness of IT infrastructure and user environments for activation milestones, tenant onboarding, workshops, and events.
• Assist with hardware, software, network, and connectivity troubleshooting across office and operational environments.
• Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs.
• Support the implementation of new technologies and future digital solutions to enhance operational efficiency and user experience.
• Coordinate technology support for workshops, events, partners, and tenant-facing activation activities.
• Monitor system availability and escalate critical operational issues affecting service continuity.
• Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards.
• Ensure compliance with corporate IT governance, security standards, and access control protocols.
• Support end-user training, onboarding, and adoption of approved operational systems.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 4-6 years of experience in IT operations, systems support, or service desk roles.
• Experience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments is preferred.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring hands-on coordination within a dynamic studio environment.