Key Account Executive

About the Role

FNRCO is seeking a Key Account Executive to join their team in Riyadh. This full-time role is crucial for supporting the development and maintenance of relationships with key accounts, ensuring high levels of customer satisfaction, and continuously improving the customer experience. The position requires 2-5 years of relevant experience.

Role Purpose and Scope

The Key Account Executive will be responsible for understanding account plans and focusing on operational activities to ensure timely service delivery. This role acts as the primary point of contact for key accounts, addressing issues, identifying opportunities, and ensuring seamless support. Success in this position demands strong business acumen, effective communication, and robust sales skills, coupled with the ability to comprehend client needs and requirements.

Key Responsibilities

• Plan and execute operational activities to ensure timely service delivery and a consistent customer experience for key accounts.
• Maintain strong relationships with key accounts, acting as the first point of contact for updates, issue resolution, and escalations.
• Identify needs and opportunities within key accounts and ensure seamless support is provided.
• Liaise with customers, internal teams, and corporate functions to ensure all account shipments are completed on time and meet agreed quality standards.
• Handle first-line complaints and issues, implementing measures to prevent and resolve customer concerns.
• Track contracted services and submit monthly reports to the Commercial Director on services provided, identified issues, and proposed solutions.
• Extract and create system reports on shipment and operations status to update customers.
• Oversee the accounts process to guarantee timely collection from clients, working with finance and billing to resolve discrepancies.
• Expand the business portfolio with existing key clients by cultivating relationships, conducting needs analyses, and introducing complementary services.
• Strategically explore new business opportunities through market analysis, lead generation, customized solutions, and leveraging networks.

Required Experience and Skills

• 2-5 years of experience in a relevant field.
• Strong business acumen.
• Excellent communication and sales skills.
• Ability to understand client needs and requirements effectively.
• Proficiency in tracking services and generating reports.
• Capability to manage and resolve customer issues and complaints.

Work Environment

This is a full-time position based in Riyadh, where the Key Account Executive will work collaboratively with various internal and external stakeholders to achieve business objectives and ensure client satisfaction.