Key Account Manager

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research, the company serves more than 5,000 enterprises across MENA. This full-time Key Account Manager position is based in Riyadh, Riyadh Province, and involves building and maintaining strong relationships with strategic enterprise customers while driving business growth.

Role Summary

As a Key Account Manager, you will be responsible for managing key accounts, understanding customer business objectives, and identifying growth opportunities. The role involves delivering value through Unifonic's solutions, serving as a trusted advisor to executive stakeholders, and developing strategic account plans. Collaboration with cross-functional teams is essential to ensure customer success, retention, and revenue growth. This position requires strong relationship management, strategic thinking, and commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Qualifications and Experience

• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.
• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

Required Skills and Tools

• Proficiency in CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or equivalent.
• Strong forecasting and pipeline management skills.
• Data analysis and reporting to support account growth and business decisions.
• Strategic planning and account growth management.
• Proposal development and commercial documentation.
• Commercial acumen with the ability to develop customer-centric solutions.
• Customer relationship management (CRM) best practices, including customer retention and expansion strategies.

Professional Attributes

• Analytical thinking and problem-solving.
• Ownership and accountability.
• Effective communication across teams.
• Collaborative approach to team goals.
• Adaptability and continuous learning.
• Mentorship and knowledge sharing.
• Resilience under pressure.
• Commitment to quality and attention to detail.
• Advocacy for best practices, efficiency, and innovation.