Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets, recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA. The company is pioneering sovereign, agentic AI through its Agentic Studio platform, focusing on how it is perceived by buyers, analysts, media, and the broader market.

The Sales Team at Unifonic

The Sales team at Unifonic is responsible for driving revenue while serving as trusted consultants to customers. This team comprises experts in account management, business development, and customer service, collaborating with other departments to ensure products and services meet customer needs. The team seeks individuals with a track record of success in sales, an aptitude for relationship building, and a commitment to customer support.

Role Overview: Key Account Manager

As a Key Account Manager based in Riyadh, Riyadh Province, you will be responsible for building and maintaining strong relationships with strategic enterprise customers while driving business growth. This full-time role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The Key Account Manager will act as a trusted advisor to executive stakeholders, develop strategic account plans, and collaborate with cross-functional teams to ensure customer success, retention, and revenue growth. This position requires 5-10 years of experience, exceptional relationship management skills, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Character Traits

• Analytical thinking and problem-solving: Ability to approach problems clearly, use data, and find solutions.
• Ownership and accountability: Takes responsibility and follows projects through to completion.
• Communication: Explains ideas clearly and listens to others across teams.
• Collaboration: Works effectively with others and supports team goals.
• Adaptability and learning: Adjusts to change and continuously acquires new skills or tools.
• Mentorship and knowledge sharing: Supports the growth of others and shares expertise.
• Resilience: Maintains composure under pressure and handles setbacks constructively.
• Quality and attention to detail: Performs work carefully and strives for continuous improvement.
• Advocacy and innovation: Encourages best practices, efficiency, and new ideas.