Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is developing sovereign, agentic AI through its Agentic Studio platform.

Role Summary

As a Key Account Manager, you will be responsible for building and maintaining relationships with strategic enterprise customers while driving business growth. This full-time role is based in Riyadh, Riyadh Province, and involves managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires 5-10 years of experience.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Role Requirements

The ideal candidate will serve as a trusted advisor to executive stakeholders and develop strategic account plans. This role requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

The Sales Team

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs. A track record of success in sales, relationship building, and a commitment to customer support are valued within the team.

Application Process

Join Unifonic to contribute to shaping the future of communications within a collaborative environment.