Mentorship Manager

About Noon Academy

Noon Academy is a prominent edtech platform in the Middle East, serving over 12 million students and teachers. The company recently secured $41 million in Series B funding to support its expansion. Noon Academy's mission is to transform the traditional classroom experience through engaging social and group-based learning, enhanced by AI, to make learning enjoyable and improve efficacy. The platform aims to provide virtual access to top educators for every student by integrating AI, peer-to-peer learning, and thoughtfully designed physical spaces.

The Role of Mentorship Manager

Noon Academy is seeking a Mentorship Manager to lead the entire mentorship function. This full-time position is based in Riyadh and requires a minimum of 10 years of experience. The role involves managing the advisor network and supervisors, overseeing student assignment and follow-up to ensure active learning, defining performance standards for advisors, and managing the monthly advisor compensation cycle. This is a data-driven operational role where guidance metrics are the primary management tool, with the role holder responsible for defining and establishing these metrics.

Key Responsibilities

• Build, lead, and develop a distributed network of full-time and part-time Student Advisors and their supervisors, covering recruitment, onboarding, training, and succession planning.
• Establish appropriate supervisory spans and align the advisor network size with student volumes across programs.
• Translate effective student guidance into measurable standards, including assigned student portfolio coverage, speed of initial contact, follow-up continuity, and achieved learning activity.
• Manage the performance evaluation cycle for every advisor and supervisor, making decisions based on performance data.
• Own the full student journey, from receiving partner student lists through assignment to active learning.
• Define student assignment rules, ensure full coverage of every student, maintain service-level standards for initial contact, and re-engage inactive students.
• Manage the monthly Student Advisor compensation cycle in coordination with the Finance team and design an incentive model linking compensation to outcomes.
• Manage "cost per activated student" as a key operational metric and provide leadership with proposals supported by clearly calculated operational costs.
• Prepare monthly and quarterly Student Guidance performance reports for leadership and provide the Student Guidance section of partner reports.
• Own the Student Guidance platform and related operating procedures, identifying operational and technology needs.
• Work with Product and Data teams to deliver technology needs and build customized operational tools when required.

Qualifications and Experience

• Minimum of 10 years of experience in operations, program management, or field team management, including direct leadership of a distributed or multi-site team.
• Proven track record of managing teams through data: establishing performance standards, communicating them clearly, and measuring team performance against them.
• Strong operational data skills, including the ability to work with raw data, extract key metrics, and understand and explain how those metrics are calculated.
• Advanced spreadsheet skills are required; experience with Business Intelligence (BI) tools is a strong advantage.
• Proficiency with AI tools and demonstrated ability to use them daily to build customized operational tools.
• Experience leading teams comprising both full-time and part-time employees.
• Familiarity with the nonprofit, education, or social development sector in Saudi Arabia.
• Native Arabic speaker with professional working proficiency in English preferred.
• Bachelor's degree in a relevant field.

Work Setting

This is a full-time position based in Riyadh, Saudi Arabia. The role involves managing a distributed network of Student Advisors and their supervisors.