Middle East Sales Relationship Manager VP State Street Markets GlobalLINK.

About the Role

State Street is seeking a Regional Sales Relationship Manager – VP for the Fund Connect team. This full-time position is based in Riyadh, Saudi Arabia, and focuses on driving client success through engagement and service. The role involves managing a portfolio of client relationships, addressing day-to-day needs, and building strong internal relationships across various teams critical to the client lifecycle.

Role Context within State Street Global Markets

This role is part of State Street Global Markets (SSGM), the investment research and trading arm of State Street. SSGM supports institutional asset owners and managers with research, trading, securities lending, and innovative portfolio strategies. The primary objective of SSGM is to enhance and preserve client portfolio values through technology, optimized trading, and linking asset classes and markets globally.

Key Responsibilities

• Manage overall client relationships, serving as the primary client advocate and senior escalation point for satisfaction.
• Oversee the end-to-end client onboarding process, including setting expectations, coordinating delivery, and supporting timely revenue realization.
• Participate in sales processes and discovery sessions, providing high-quality demonstrations and presentations.
• Conduct regular remote and in-person client reviews to ensure satisfaction and alignment with firm services and product offerings.
• Develop and share knowledge of industry trends, competitor offerings, and client business environments, representing the firm at regional conferences.
• Develop strategic positioning for new and existing Fund Connect capabilities, articulating product features, client benefits, investment value, and competitive differentiation.
• Collaborate with Marketing to develop Fund Connect positioning and effective sales collateral.
• Analyze market participants, client feedback, competitive intelligence, and investment trends to create an integrated view of Fund Connect products and competitive opportunities.
• Recommend actions to address product gaps, shape marketing themes, and develop competitive campaigns.
• Serve as the local Outsourced Performance Manager (OPM), providing product expertise and local accountability for relevant arrangements, including due diligence, risk assessment, control implementation, SLA/KPI/KRI establishment, ongoing oversight, and governance reporting.

Qualifications and Skills

• 5-10 years of experience in a relevant field.
• Proven success in cultivating client relationships and established relationships within focus firms in the territory.
• Ability to create account plans, manage a territory, and positively impact Net Promoter Scores.
• Strong communication skills (interpersonal, verbal, written) with the ability to influence and persuade.
• Self-motivated, capable of working independently and within a team, with a strong work ethic.
• Strong time management, organizational, detail-orientation, and problem-solving skills.
• Ability to adapt to changing requirements, listen objectively, and confirm understanding.
• Resilience through obstacles, urgency in driving issues to resolution, and a commitment to continuous improvement.
• Knowledge of additional local languages is considered a plus.

Work Environment and Additional Information

This role can be performed in a hybrid model, balancing work from home and office requirements. Travel up to 25% may be required. The ideal candidate demonstrates integrity, a strong commitment to results, and a passion for the profession. State Street values diverse backgrounds and experiences, seeking individuals who embrace change, innovation, data-driven decisions, and teamwork.