NOC Team Lead

About the Role

MIS - Al Moammar Information Systems Co. is seeking a NOC Team Lead to join their team in Riyadh, Saudi Arabia. This full-time position involves leading and supervising Network Operations Center (NOC) and Enterprise Operations Center (EOC) activities, ensuring the continuous and efficient operation of critical IT infrastructure.

Key Responsibilities

• Lead and supervise NOC/EOC operations across monitoring, networks, systems, security, data center, and application support.
• Manage 24/7 shift schedules, on-call coverage, handovers, team performance, and cross-training initiatives.
• Oversee network monitoring and L2 troubleshooting for connectivity, performance, and security issues, coordinating with L3 teams and service providers.
• Manage infrastructure and application monitoring using tools such as SolarWinds, PRTG, Site24x7, and Liebert SiteScan, ensuring timely alert response and escalation.
• Oversee systems operations, SCCM activities, server patching, voice and video conferencing support, and data center operations.
• Coordinate L2 application support and escalate incidents, releases, and technical issues to the relevant teams.
• Manage incidents and service requests through ServiceNow, ensuring SLA compliance, timely escalation, and effective major incident coordination.
• Support root-cause analysis, change management, disaster recovery, and continuous service improvement efforts.
• Prepare operational reports and maintain runbooks, shift logs, escalation matrices, and procedures.
• Lead knowledge transfer and ensure operational readiness and effective service continuity.

Experience and Qualifications

Candidates for this role should possess between 5 to 10 years of relevant experience in NOC/EOC operations or a similar capacity. The position requires a strong understanding of IT infrastructure, network monitoring, and incident management processes.

Technical Skills

Proficiency with monitoring tools such as SolarWinds, PRTG, Site24x7, and Liebert SiteScan is essential. Experience with ServiceNow for incident and service request management is also required.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, requiring leadership in a 24/7 operational environment. The role involves managing shift schedules and on-call coverage to ensure continuous service availability.