Patient Experience & Operational Analytics Coordinator📣 إعلان

About the Internship

Bupa Arabia is seeking a Patient Experience & Operational Analytics Coordinator for an internship opportunity in Riyadh. This role is designed for individuals with 0-1 years of experience, offering a foundational experience in healthcare operations and data analytics within Bupa CareConnect's Smart Clinic environment.

Role Summary

The Patient Experience & Operational Analytics Coordinator supports Smart Clinic operations by transforming operational and patient-journey data into structured reports, dashboards, and actionable insights. This position is central to enabling effective decision-making, performance monitoring, and continuous improvement in patient experience and service delivery.

Core Responsibilities

• Collect, validate, and consolidate operational and patient experience data from various clinic systems.
• Analyze operational, patient flow, and service performance data across Smart Clinic touchpoints.
• Monitor and track key performance indicators (KPIs), including waiting times, throughput, utilization, service recovery, and escalation trends.
• Develop and maintain operational dashboards and periodic performance reports.
• Identify trends, risks, and performance gaps, translating findings into practical operational insights.
• Support clinic leadership with data-driven recommendations to enhance patient experience and efficiency.
• Ensure the accuracy and integrity of data sourced from HIS, QMS, appointment, and escalation systems.
• Track complaints and service recovery data to support preventive and improvement actions.
• Coordinate with clinic teams, Patient Experience, Operations, and Command Center teams to align data insights with operational actions.
• Contribute to continuous improvement programs through structured data analysis.

Data Management and Reporting

• Coordinate the collection of operational and patient experience data from clinic teams and systems.
• Validate data completeness and accuracy across all relevant tools and systems.
• Support the preparation and distribution of routine operational and performance reports.
• Maintain structured data logs related to patient flow, waiting times, cancellations, and escalations.
• Support system utilization compliance by ensuring correct data entry and basic reporting practices.
• Act as a focal point between clinic operations and Command Center / MIS teams for data-related queries.
• Support documentation, version control, and standardization of reporting templates and trackers.

Operational Excellence and Improvement

• Monitor operational performance indicators to ensure adherence to approved clinic workflows and service standards.
• Utilize data insights to highlight operational deviations, risks, and non-compliance trends.
• Support clinic teams in implementing corrective actions and service improvement initiatives.
• Track the effectiveness of improvement actions and report progress against agreed targets.
• Support audit readiness by ensuring operational data, reports, and trackers are complete and available.
• Promote consistent use of systems, reporting tools, and standard operating procedures across clinic operations.

Candidate Profile

This internship is suitable for candidates with 0-1 years of professional experience who possess strong analytical skills and an interest in healthcare operations and patient experience. The ideal candidate will demonstrate attention to detail, proficiency in data handling, and the ability to contribute to a data-driven environment focused on continuous improvement.