Platform Adoption Strategist

About Sawt

Sawt is a customer interactions company that develops AI software to help enterprises manage customer interactions at scale. This includes understanding customer inquiries, responding in their language and dialect, navigating business policies, taking action, and resolving issues. The company emphasizes a culture that fosters ownership, problem-solving, and continuous improvement in technology development.

About the Role: Platform Adoption Strategist

The Platform Adoption Strategist role at Sawt focuses on ensuring the successful integration and sustained use of Sawt's products within client operations. This full-time position, based in Riyadh, Saudi Arabia, is critical for bridging the gap between product capabilities and actual client usage, driving deeper engagement, and identifying opportunities for expansion. This role requires 0-1 years of experience.

Key Responsibilities

• Adoption: Begin involvement before go-live to understand client objectives, use cases, stakeholders, and readiness. Develop and execute adoption plans with regular client engagement. Ensure the product integrates into daily client workflows, monitoring usage and interactions closely. Investigate and resolve usage barriers, addressing configuration and usage issues directly or by escalating to PeS and engineering. Track adoption and business outcomes to inform future improvements.
• Client-Led Product Improvement: Identify client requests, recurring challenges, and opportunities for product enhancement through close engagement with client operations. Trace requests to underlying needs and articulate expected business benefits. Provide client evidence and priorities to product research sprints. Scope and validate improvements with clients, collaborating with PeS, product, and engineering. Ensure improvements are understood, utilized, and deliver value post-delivery.
• Expansion: Conduct focused research sprints to uncover additional use cases within existing accounts. Map out departments, stakeholders, business processes, and opportunities for deeper engagement. Assess each opportunity for usefulness, technical feasibility, and business value. Develop opportunities with client sponsors, then scope and implement alongside PeS. Create practical expansion plans for each account with clear priorities, owners, and next steps to build lasting client partnerships.

Application Process

1. Introductory call with the team.
2. Technical conversation with the hiring manager.
3. Case exercise: Demonstrate your approach to adoption and expansion using a sample account.
4. Culture fit call.
5. Offer.