Product Specialist

About Med Surg Solutions (MSS)

Med Surg Solutions (MSS) is a healthcare solutions provider operating across KSA, UAE, Oman, Kuwait, Qatar, Bahrain, and Lebanon. Since 2003, MSS has partnered with healthcare institutions and global medical technology leaders to advance patient care through surgical, intensive care, and healthcare solutions. With over 20 years of experience, MSS supports hospitals and healthcare professionals with technologies, clinical education, and long-term partnerships. MSS represents healthcare companies including Baxter, * Gore, Johnson & Johnson, and Honeywell, serving healthcare providers across the GCC region. The company is committed to innovation, education, and patient outcomes.

About the Role

MSS is seeking a Product Specialist to join its team in Riyadh. This full-time role involves advancing healthcare diagnostics by delivering laboratory testing solutions to hospitals across KSA. The Product Specialist promotes, positions, and implements high-end laboratory testing kits and services to enhance clinical decision-making, operational efficiency, and patient care. The role requires 2-5 years of experience and involves working with healthcare professionals, key decision-makers, and internal cross-functional teams to provide value-driven solutions, support product evaluations and tenders, execute sales and marketing initiatives, and build customer partnerships.

Key Responsibilities

• Sell and promote high-end lab-testing kits and services to public and private hospitals in KSA.
• Build and maintain relationships with healthcare professionals and key decision-makers to understand clinical needs and deliver solutions.
• Conduct product demonstrations, clinical training, and educational programs for healthcare professionals and hospital staff.
• Execute sales and marketing strategies to expand market presence and achieve business growth objectives.
• Support product evaluations, government tenders, and contract negotiations, ensuring successful project execution.
• Monitor market trends, analyze sales performance, and provide insights to optimize business opportunities.
• Deliver customer support by addressing product and service inquiries and coordinating solutions with cross-functional teams.
• Maintain accurate customer records in CRM/ERP systems and, when required, mentor and supervise Associate Product Specialists to achieve team KPIs and sales targets.

Qualifications and Experience

• 2-5 years of relevant experience.
• Ability to work closely with healthcare professionals and key decision-makers.
• Experience in supporting product evaluations, tenders, and contract negotiations.
• Proficiency in executing sales and marketing initiatives.
• Experience with CRM/ERP systems for maintaining customer records.

Working at MSS

Joining MSS provides an opportunity to contribute to healthcare solutions that improve patient outcomes and healthcare delivery. Employees work with leading healthcare institutions across the GCC and gain exposure to healthcare technologies. The environment fosters collaboration with multidisciplinary teams across clinical, commercial, and technical functions, supporting professional growth within an organization committed to innovation, education, and healthcare excellence.

Equal Opportunity Employer

Med Surg Solutions is committed to promoting a diverse and inclusive workplace where all team members are valued and supported, regardless of race, gender, ethnicity, disability, or background.