Project Lead Customer Relationship Management📣 إعلان

About the Role

MCG Asia is seeking an experienced Project Lead Customer Relationship Management to join its leading global professional services and consulting organization in Riyadh, Saudi Arabia. This full-time role is designed for a professional who can lead CRM and customer transformation projects from both a business and delivery perspective, while also contributing to client development and sales activities.

Role Focus

This position is not a hands-on technical or development role. The focus is on strong project and client management, requiring a comprehensive understanding of CRM concepts. The Project Lead will coordinate business, technology, and consulting teams, working closely with senior stakeholders and clients to ensure projects are delivered effectively and generate measurable business value.

Key Responsibilities

• Lead the planning and delivery of CRM and customer transformation projects, ensuring timely, in-scope, and high-standard execution.
• Manage project scope, timelines, resources, risks, issues, and stakeholder expectations.
• Act as a primary client contact, building trusted relationships with senior business stakeholders.
• Translate business requirements and customer needs into clear project objectives and deliverables.
• Coordinate cross-functional teams, including business consultants, technology specialists, and client teams.
• Facilitate workshops, steering committees, and project governance meetings.
• Monitor project progress and provide clear reporting to senior leadership and clients.
• Identify opportunities to improve customer journeys, CRM processes, and overall customer experience.
• Support business development and sales activities, including proposal development, client presentations, pitches, and identifying opportunities within existing accounts.
• Contribute to account growth by developing strong client relationships and understanding their evolving business needs.
• Support the development of CRM and customer transformation propositions, approaches, and case studies.
• Work collaboratively with regional and global teams to bring relevant expertise and solutions to clients.

Qualifications and Experience

• Bachelor's degree in Business, Management, Marketing, Information Systems, Engineering, or a related field.
• Proven experience (6+ years) leading CRM or customer-focused projects from initiation through delivery.
• Strong understanding of CRM concepts, customer journeys, customer experience, and business processes.
• Experience working with senior stakeholders and managing complex client relationships.
• Demonstrated experience supporting business development, proposals, pitches, or account growth.
• Strong project management, communication, and stakeholder management skills.
• Ability to work effectively across business and technology teams without requiring hands-on technical specialization.

Desired Attributes

• Consulting or professional services experience is highly desirable.
• Experience within the GCC / Middle East market is an advantage.

Work Environment

This full-time position is based in Riyadh, Saudi Arabia, offering the opportunity to work within a dynamic global professional services and consulting environment.