Receptionist InterContinental

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

IHG Hotels & Resorts is seeking a Receptionist InterContinental to join the team in Riyadh, Saudi Arabia. This full-time position is ideal for candidates with 0-1 years of experience, focusing on providing professional guest services and ensuring smooth hotel operations at the front desk.

Key Responsibilities

Welcome and greet guests in a professional manner.
Manage guest check-in and check-out procedures efficiently, verifying information and ensuring accuracy.
Process room payments, deposits, and other guest transactions.
Handle guest requests, inquiries, and complaints professionally, providing information about hotel facilities, services, and local attractions.
Manage room assignments and coordinate with Housekeeping regarding room status.
Handle telephone calls, emails, and guest messages promptly.
Assist guests with reservations, modifications, and cancellations.
Monitor arrivals, departures, VIP guests, and special requests.
Maintain accurate guest records and update the hotel system accordingly.
Coordinate with other departments to ensure guest requests are followed up.
Prepare and review daily reports and handover information.
Ensure the reception area is clean, organized, and presentable.
Follow hotel policies, procedures, and InterContinental service standards.
Handle guest keys and ensure proper key control procedures are followed.
Assist with luggage arrangements and transportation requests when required.
Maintain confidentiality of guest information.
Follow cash handling, security, health, and safety procedures.
Promote hotel services and facilities when appropriate.
Support colleagues and other departments during busy periods.
Attend daily briefings and communicate important guest information to the team.
Complete all assigned tasks and ensure a proper handover at the end of the shift.

Candidate Profile

The ideal candidate will have 0-1 years of experience in a similar role, demonstrating a commitment to guest satisfaction and operational efficiency. Strong communication and organizational skills are essential for this position.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the hospitality sector. The role requires adherence to established hotel policies and service standards to maintain a high level of guest experience.