Retail Director

About the Role

Van Cleef & Arpels is seeking a Retail Director to define and implement the retail strategy across the market in Riyadh, Saudi Arabia. This full-time role involves aligning with the Maison’s vision and business objectives, working closely with the Managing Director, and regional and international teams. The Retail Director will drive business performance, ensure operational excellence, and lead the development of retail teams while delivering an exceptional client experience.

Key Responsibilities

• Define and implement the market retail strategy to drive sales, profitability, and sustainable business growth.
• Monitor business performance through key retail KPIs, identify opportunities, and implement action plans to enhance boutique performance.
• Lead, coach, and develop Boutique Managers and retail teams, fostering a culture of excellence, collaboration, and continuous improvement.
• Partner with HR to anticipate talent needs, support recruitment, succession planning, and team development across the retail network.
• Oversee boutique operations and ensure compliance with Maison standards, policies, and operational procedures.
• Collaborate with Retail Operations, Marketing, Client Experience, Finance, and other cross-functional teams to support business priorities and commercial initiatives.
• Drive the implementation of regional and international retail initiatives, ensuring alignment with local market needs and business objectives.
• Identify business opportunities, monitor market trends and competition, and provide strategic insights to Regional and International teams.
• Lead boutique development projects, including new openings, network optimization, and the maintenance of high retail standards.
• Define and implement High Jewelry client development strategies, support VIP client relationships, and identify opportunities to strengthen the Maison’s client portfolio.
• Support the development of High Jewelry expertise within retail teams through coaching, training, and talent identification.
• Act as an ambassador of the Maison, nurturing relationships with key clients and partners while supporting exclusive client events and commercial opportunities.

Qualifications and Experience

• Extensive experience of over 10 years in luxury retail management.
• Demonstrated track record in driving business performance, developing teams, and implementing successful retail strategies.
• Strategic thinker with strong commercial acumen.
• Excellent leadership skills and the ability to navigate complex business environments.
• Ability to build strong relationships with stakeholders and inspire teams to achieve excellence.
• Analytical, proactive, and results-oriented mindset.
• Client-centric approach combined with a genuine passion for luxury retail.
• Ability to drive change, foster collaboration, and develop talent.

Work Type and Location

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this role.