Sales Manager (EBC)

About the Role

Marriott Hotels & Resorts is seeking a Sales Manager (EBC) to join their team in Riyadh. This full-time role involves leading and managing sales functions for properties within the region, with a primary focus on building long-term, value-based customer relationships to achieve property sales objectives. The Sales Manager will also be responsible for achieving personal booking goals and making recommendations for direct reports' booking goals.

Key Responsibilities

• Conduct targeted account research to identify potential business opportunities.
• Solicit and qualify new and existing accounts that meet company criteria.
• Identify, qualify, and solicit new group business to achieve personal revenue goals while maintaining brand integrity.
• Analyze competitors' strengths and weaknesses to develop effective sales strategies.
• Provide leadership to maximize revenue potential, including setting personal booking goals and recommending goals for the sales team.
• Participate in sales calls with team members to acquire and close business.
• Execute operational aspects of booked business, such as generating proposals, writing contracts, and managing customer correspondence.

Sales and Financial Analysis

• Analyze market information using sales systems and implement strategies to achieve financial room and catering goals for each property.
• Assist Revenue Management in completing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify areas for improvement.

Customer Service and Relationship Management

• Demonstrate leadership in guest hospitality and customer service, setting a positive example for guest relations.
• Interact with guests to gather feedback on product quality and service levels during pre- and post-convention meetings.
• Execute and support the company’s customer service standards to drive satisfaction and loyalty.
• Understand customer needs and recommend appropriate features and services to exceed expectations and build loyalty.
• Develop and manage relationships with key internal and external stakeholders.
• Collaborate with on- and off-property sales channels to ensure property needs are met and sales efforts are complementary.
• Attend customer events, trade shows, and sales missions to maintain and develop key relationships.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience in sales, preferably within the hospitality sector. The role requires a professional who can lead sales functions, analyze data, and build strong customer relationships.

Company Culture

Marriott International is committed to being an equal opportunity employer, fostering an inclusive environment where diverse backgrounds are valued. The company emphasizes thoughtful, heartfelt, and forward-thinking service to uphold its legacy of "Wonderful Hospitality. Always." Joining Marriott Hotels means becoming part of a global team dedicated to professional growth and personal development.