Senior Application Service Manager

About the Role

SAP is seeking a Senior Application Service Manager to lead the delivery of SAP cloud services in Riyadh, Saudi Arabia. This full-time role involves taking full ownership of complex and strategic customer engagements within SAP Cloud Application Services (CAS). The successful candidate will define service delivery standards, mentor teams, influence senior stakeholders, and drive business outcomes for customers undertaking their RISE with SAP journey.

Responsibilities

• Set and maintain service delivery standards for CAS, overseeing quality, budget, and outcomes across the entire customer lifecycle, including transition, stabilization, operations, and offboarding.
• Act as a strategic advisor to customers, identifying challenges, surfacing optimization and innovation opportunities, and guiding adoption proactively.
• Lead and coordinate cross-functional, global delivery teams, aligning SAP stakeholders, partners, and customer counterparts towards shared objectives.
• Drive customer growth and loyalty by identifying and developing upsell opportunities within the SAP and CAS portfolio.
• Manage complex situations and escalations with authority, building trust through effective resolution.
• Serve as the primary point of accountability for communication, from technical delivery teams to C-suite executives on both sides of the engagement.
• Contribute to the evolution of the CAS service model by providing insights and experience to shape operational processes.

Qualifications and Experience

• 5-10 years of experience in application service management or a related field.
• Demonstrated leadership in complex and strategic customer engagements.
• Experience in defining service delivery standards and mentoring teams.
• Ability to influence decisions at a senior stakeholder level.
• Proven track record of driving business outcomes for customers in their RISE with SAP journey.

Work Environment

This role is based in Riyadh, Riyadh, Saudi Arabia. The CAS team is central to SAP's RISE with SAP strategy, focusing on ensuring enterprise customers achieve lasting value post-implementation. You will collaborate with experienced professionals across EMEA in a culture that values ownership, direct communication, and customer impact.

About SAP

SAP innovations support over 400,000 customers globally in enhancing efficiency and leveraging business insights. Known for leadership in enterprise resource planning (ERP) software, SAP has expanded to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and over 100,000 employees worldwide, SAP is purpose-driven and future-focused, with a collaborative team ethic and commitment to personal development.

Equal Opportunity Employer

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations for applicants with disabilities. Qualified applicants receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Background verification with an external vendor may be required for successful candidates.