Senior Customer Solutions Consultant

About Unifonic

Unifonic is a CPaaS (Communication Platform as a Service) company with over 400 employees, serving more than 5000 customer-centric companies. The company focuses on enabling businesses to communicate effectively through its platform. Unifonic has been recognized as a Great Place to Work®.

The Sales Team at Unifonic

The Sales team at Unifonic is responsible for driving revenue while serving as consultants to customers. This team includes experts in account management, business development, and customer service, working cross-functionally to ensure products and services meet customer needs.

Role Overview: Senior Customer Solutions Consultant

As a Senior Customer Solutions Consultant based in Riyadh, Riyadh Province, you will support customers in achieving digital transformation through cloud communication. This full-time role involves leading collaboration with virtual teams comprising sales, engineering, and support resources. You will be responsible for building and maintaining strong customer relationships, influencing strategic direction, acting as a trusted advisor, and engaging with CXOs and technology decision-makers. The role requires helping customers evaluate their cloud communication strategies, recommending solutions aligned with business and technical requirements, addressing deployment challenges, and ensuring successful adoption to drive customer satisfaction. The position requires 2-5 years of experience.

Key Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process, supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Develop working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Participate in Sales team meetings to understand customer pain points, requirements, and business goals, and help shape relevant solutions.
• Support problem escalation and best-practice efforts to assist clients and internal teams in using Unifonic's products effectively.
• Build and deliver product demonstrations and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals to the Customer Success team with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Benefits

• Competitive salary and bonus.
• Unifonic share scheme.
• 30 holiday days after the first anniversary.
• Birthday off.
• Up to 25 days per year for remote work from any location.
• Paid leave for new parents.