Senior Director Smart City & ICT Operations

About Qiddiya | القدية

Qiddiya Investment Company is a Saudi investment and development firm responsible for major entertainment, sports, culture, and urban development initiatives, including Qiddiya City. As the organization advances large-scale urban development, technology and operational excellence are central to creating connected, future-ready environments.

Role Overview

Qiddiya is seeking a Senior Director Smart City & ICT Operations to provide leadership in city IT operations within a complex infrastructure setting. This full-time role focuses on translating smart city ambitions into dependable operational delivery, working with senior stakeholders and operational partners to ensure resilient, integrated ICT operations that support long-term city readiness.

Key Responsibilities

• Develop and execute the city IT operations strategy to ensure smart infrastructure readiness.
• Lead service operations across complex smart city or large-scale infrastructure environments.
• Oversee incident and problem management while strengthening service governance.
• Shape and apply operating models that support effective smart city operations.
• Collaborate with city leadership, developers, contractors, utility providers, and ICT and operations teams to align delivery and execution.

Required Qualifications

• A degree in computer science, information systems, telecommunications, electrical engineering, or a similar transferable field.
• Over 10 years of extensive leadership experience in ICT operations for a smart city, large real estate development, or another complex infrastructure environment.
• Proven experience leading service operations, including incident and problem management and service governance.

Essential Skills and Expertise

• Deep expertise in ICT infrastructure and IoT or OT platforms.
• Strong understanding of smart city operations models.
• Experience working effectively with diverse stakeholders, including city leadership, developers, contractors, utility providers, and ICT and operations teams.

Work Location

This position is based in Riyadh, Saudi Arabia.