Service Delivery Manager (Cards & Payments)

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	عمل مؤقت
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Synechron is seeking a Service Delivery Manager (Cards & Payments) for an immediate contract opportunity in Riyadh, Saudi Arabia. This role involves overseeing the comprehensive service delivery for critical Cards & Payments applications and platforms, ensuring operational excellence and adherence to service standards.

Key Responsibilities

Manage end-to-end service delivery for Cards & Payments applications and platforms.
Serve as the primary point of contact for clients, business stakeholders, and technology teams.
Ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), service governance, and operational excellence.
Lead incident, problem, and change management activities for critical payment systems.
Monitor production environments to ensure high availability of payment services.
Coordinate with application support, infrastructure, vendor, and business teams to resolve issues effectively.
Conduct service review meetings and present performance reports to stakeholders.
Drive continuous service improvement initiatives and process optimization.
Manage regulatory, compliance, and audit requirements related to payment operations.
Support project transitions, releases, upgrades, and production deployments.