Sr. Specialist Customer Systems Development alfanar Electric

About the Role

Alfanar is seeking a Sr. Specialist Customer Systems Development to lead the end-to-end implementation and management of Odoo ERP solutions for wholesale customers. This full-time position is based in Riyadh and requires 5-10 years of experience. The role focuses on ensuring successful deployment, integration, adoption, and ongoing support of Odoo systems, enhancing customer engagement and operational efficiency through effective digital solutions aligned with customer business requirements.

Key Responsibilities

• Lead the planning, execution, and successful delivery of Odoo implementation projects for wholesale customers.
• Define project scope, timelines, milestones, resources, and deliverables in coordination with stakeholders.
• Monitor project progress, ensuring activities are completed within agreed schedules and quality standards.
• Identify project risks, issues, and dependencies, and develop appropriate mitigation plans.
• Act as the primary point of contact between the company, customers, and Odoo service providers.
• Conduct customer needs assessments and gather business requirements related to sales, inventory, warehousing, and supply chain operations.
• Translate business requirements into system implementation and integration plans.
• Manage customer expectations and ensure project objectives align with business needs.
• Coordinate with Odoo vendors and implementation partners regarding licensing, system configuration, customization, and technical support.
• Manage the procurement, renewal, and allocation of software licenses provided to customers.
• Oversee integration between Odoo and customer operational processes, including warehouse management, inventory control, order management, and supply chain activities.
• Facilitate end-to-end testing and validation of implemented solutions.
• Develop implementation and rollout plans to support customer onboarding and adoption.
• Coordinate user training sessions and provide guidance on system functionalities and best practices.
• Monitor system usage, project outcomes, and customer satisfaction levels.
• Identify enhancement opportunities and coordinate system improvements with stakeholders.
• Prepare project status reports and implementation performance summaries for management.
• Build strong relationships with key customer stakeholders to support long-term partnerships.

General Responsibilities

• Maintain updated soft and technical skills relevant to the job.
• Perform planned activities to meet operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide periodic reports detailing deviations and execution of planned tasks.
• Solve related problems and escalate complex operational issues as needed.
• Ensure quality requirements are met to develop effective quality control and processes.
• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.
• Comply with relevant policies, procedures, and work instructions.
• Ensure compliance with safety, quality, and environmental management procedures and controls.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required for this role.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working closely with customers, Odoo service providers, and internal teams to deliver integrated digital solutions.