Track Lead Program & Project Management

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

HCLTech is seeking a Track Lead - Program & Project Management for a full-time position in Riyadh. This role is central to ensuring operational excellence through effective project execution and team empowerment within the Support & Operations function.

Role Purpose

The Track Lead focuses on continuous improvement and problem-solving to meet client Service Level Agreements (SLAs). The position involves fostering a collaborative environment that contributes to organizational success and drives progress through strategic project management and operational enhancements.

Key Responsibilities

Enhance operational systems by implementing project management methodologies and tools to improve management reporting and streamline information flow across teams.
Analyze client requirements and ensure the support team delivers exceptional service that meets or exceeds client expectations, utilizing DMO principles for optimal outcomes.
Lead and mentor project teams by facilitating transparent communication of goals and expectations, fostering a culture of accountability and high performance.
Drive innovation by identifying opportunities for process development and implementing best practices that contribute to overall organizational progress.
Provide tailored solutions that align with customer needs and organizational capabilities, leveraging project management expertise to achieve business results.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role emphasizes a collaborative environment focused on achieving operational excellence and continuous improvement.