University Connectivity Support

About the Role

GE HealthCare is seeking a University Connectivity Support professional to join their team in Riyadh, Saudi Arabia. This full-time role focuses on supporting the deployment, optimization, and monitoring of connectivity and digital solutions across Saudi Arabia. The objective is to ensure maximum connected asset coverage, high data integrity, successful Connectivity @ Install (C@I) execution, and effective utilization of digital service tools to enhance operational performance and customer outcomes.

Key Responsibilities

• Support and monitor connectivity deployment initiatives across Saudi Arabia to achieve optimal live connectivity performance and Connectivity @ Install (C@I) targets.
• Ensure data integrity and accuracy of connectivity and digital tools data through regular reviews, validations, and corrective actions.
• Extract, analyze, and manage the Connectivity @ Install (C@I) funnel from the Global Connectivity Metrics (GCM) platform to provide visibility and drive performance improvements.
• Support and maintain actionable dashboards and reporting tools to provide real-time visibility into key connectivity metrics, including Live Connectivity, Connectivity Data Flow Issues, Helium Monitoring, Connectivity @ Install Performance, and Digital Tool Adoption and Utilization.
• Support deployment, adoption, and operational effectiveness of digital solutions, including OnWatch and Tube Watch.
• Work closely with cross-functional teams, including Connectivity Project Leaders, Service Delivery (SD), Field Service Engineers (FSEs), and HPMs, to ensure successful project execution and timely issue resolution.
• Coordinate and track connectivity project milestones, risks, and action plans to ensure alignment with business objectives.
• Ensure connectivity installations and live system activations are completed within target timelines through proactive follow-up and on-site support when required.
• Provide field support and technical guidance for restoring offline systems and improving connectivity stability.
• Identify, investigate, and resolve connectivity and communication issues impacting remote monitoring and digital service solutions.
• Generate regular performance reports and insights for leadership, highlighting trends, opportunities, risks, and improvement actions.
• Promote best practices and continuous improvement initiatives to increase connected asset penetration, enhance remote monitoring capabilities, and improve customer satisfaction.

Qualifications and Experience

• 0-1 year of relevant experience is required for this role.

Work Environment and Location

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. Relocation assistance is not provided for this role.

Application Process

The salary for this position will be disclosed during the application process.