Welcome Desk Agent

About the Role

Marriott International is seeking a Welcome Desk Agent for a full-time position in Riyadh. This role is responsible for managing guest check-ins and check-outs, handling various payment transactions, and addressing guest inquiries and requests. The Welcome Desk Agent will also coordinate with housekeeping and manage daily operational reports.

Key Responsibilities

• Process guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit.
• Process guest check-outs, resolving any late or disputed charges.
• Answer, record, and process guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to monitor room readiness for check-in.
• Communicate parking procedures to guests and visitors, dispatching bell staff or valet as needed.
• Provide guests with directions and information about the property and local attractions.
• Generate daily reports (arrivals, departures), identify special requests, and verify report accuracy.
• Complete designated cashier and closing reports within the computer system.
• Cash guests' personal and traveler's checks.
• Count and balance the cash bank at the beginning and end of each shift.
• Balance and deposit receipts in accordance with Accounting specifications.

Operational Standards and Conduct

• Adhere to all company safety and security policies and procedures; report accidents, injuries, and unsafe conditions to management.
• Follow all company policies and procedures, ensuring a clean and professional appearance and uniform.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate clearly and professionally, answering telephones with appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Comply with quality assurance expectations and standards.

Qualifications and Requirements

• 0-1 year of relevant experience is required.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About W Hotels

W Hotels aims to ignite curiosity and expand worlds, offering guests a place to experience life. The brand is inspired by new faces and experiences, known for reinventing luxury norms globally. The Whatever/Whenever service philosophy focuses on bringing guests' passions to life. W Hotels is part of the Marriott International portfolio of brands.

Application Information

This is a full-time position with Marriott International in Riyadh. Salary details are not disclosed.