Fashion Consultant Dhahran Mall

About Chalhoub Group

Chalhoub Group has operated as a partner and creator of luxury experiences in the Middle East for over seven decades. The Group manages a portfolio of over 10 owned brands and provides distribution and marketing expertise for over 400 international brands across luxury fashion, beauty, jewelry, watches, eyewear, and art de vivre categories. With over 16,000 professionals across eight countries in the Middle East and a presence in LATAM, Chalhoub Group is committed to diversity, equity, and inclusion, and aims to reach Net Zero by 2040.

Role Overview

Chalhoub Group is seeking a Fashion Consultant for a full-time position in Dhahran, Eastern region. This role is responsible for achieving individual and collective sales targets while ensuring an exceptional guest experience. The Fashion Consultant will also support the implementation of CRM, CX, and other key customer and people initiatives within the store. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Achieve individual and collective sales targets.
• Deliver exceptional guest experiences.
• Collect data on customer behavior, top sellers, and slow-moving items for business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Drive eNPS through people experience initiatives and culture.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Ensure click and collect services are conducted within Service-Level Agreements (SLAs).
• Ensure customer data is properly captured in adherence to marketing team requirements.
• Promote the MUSE loyalty program and stay informed about app offerings.
• Support in-store marketing events and activations.
• Stay informed of all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store Customer Experience (CX) initiatives.
• Provide input on store performance, identifying areas of success and improvement.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Demonstrated ability to achieve sales targets.
• Experience in delivering customer service.
• Familiarity with CRM and CX initiatives.

Career Development and Benefits

Chalhoub Group offers opportunities for professional growth through enriching experiences, learning and development programs, and exposure to various assignments or internal mobility. The Group provides a competitive benefits package, which includes health care, child education contribution, remote and flexible working policies, and employee discounts.

Application Process

Chalhoub Group is committed to inclusion and diversity, welcoming all applicants regardless of gender, age, race, religion, national origin, or disability status. Candidates are requested to complete assessments and interviews independently, without assistance from generative AI tools, to ensure a fair evaluation of individual strengths and approaches.