Front Office Agent

About the Role

Kerten Hospitality is seeking a Front Office Agent to join the team at Dar Tantora in Al Ula. This full-time role involves supporting management with administrative tasks and contributing to a sustainable, community-driven hospitality environment.

Key Responsibilities

• Greet and welcome guests, ensuring smooth check-in and check-out processes.
• Manage reservations, room assignments, and billing accurately.
• Provide information on hotel services, facilities, and local attractions.
• Respond to guest requests, concerns, and complaints promptly and professionally.
• Coordinate with Housekeeping, Food & Beverage, and other departments to meet guest needs.
• Adhere to front office procedures and standards for service, safety, and compliance.
• Maintain accurate records of guest interactions and transactions within the Property Management System (PMS).
• Build positive relationships with guests through attentive and personalized service.
• Utilize hotel systems and digital tools effectively for reservations and guest services.
• Share guest feedback and propose improvements to enhance service quality.
• Adapt to guest needs and apply creative solutions in daily tasks.

Compensation and Growth

• The role offers a competitive compensation package based on experience.
• Opportunities for career advancement are available within the organization.

Work Environment

Kerten Hospitality fosters an inclusive workplace that encourages collaboration. The team is composed of individuals who embody the company's values of connecting, innovating, curating, and leading.