Mgr Security I

About the Role

Marriott International is seeking a full-time Security Manager I in Medina. This role involves assisting the Director of Security in managing daily security operations, focusing on the protection and safety of property assets, employees, and guests. The manager will also be responsible for accident and fire prevention and response, ensuring continuous protection of all hotel assets.

Key Responsibilities

• Assist in developing and implementing emergency procedures and recommending follow-up actions for security breaches.
• Conduct investigations of property asset losses and refer to management for disposition.
• Deploy security staff to effectively monitor and protect property assets, ensuring compliance with corporate security guidelines.
• Complete proper documentation and report all employee accident and general liability incidents.
• Conduct periodic patrols of the entire property and parking areas, maintaining required reports and documentation.
• Identify and recommend ways to minimize physical hazards and unsafe work practices, implementing action plans to monitor and control risk.
• Handle guest problems and complaints, settling disputes, and resolving grievances and conflicts.
• Inspect all security equipment to ensure full functionality and provide means for timely medical attention.
• Conduct hourly employee performance appraisals and disciplinary procedures according to Standard Operating Procedures.
• Maintain first aid and CPR certifications required for Security officers and implement local authority security and safety requirements.

Team Leadership and Development

• Attend pre- and post-convention and weekly forecast meetings to gather critical information for security officers.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Utilize interpersonal and communication skills to lead, influence, and encourage others, demonstrating honesty and integrity.
• Solicit employee feedback, utilize an "open door" policy, and review employee satisfaction results to address concerns.
• Encourage mutual trust, respect, and cooperation among team members.
• Identify developmental needs of others, coaching and mentoring to improve knowledge and skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Guest Services and Human Resources

• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Empower employees to provide excellent customer service and meet quality standards and customer expectations.
• Provide services that exceed expectations for customer satisfaction and retention.
• Assist in minimizing accident claim costs through aggressive claims management.
• Bring issues to the attention of Human Resources as necessary and administer property policies fairly and consistently.

Additional Responsibilities

• Analyze information and evaluate results to choose the best solutions and solve problems.
• Develop and maintain working relationships with local law enforcement authorities.
• Inform and update executives, peers, and subordinates on relevant information in a timely manner.
• Provide guidance in setting health and safety policies and standards.
• Coordinate with Event Sales for VIP escort and media control for large events.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires maintaining logs, certifications, and documents as required by law and Standard Operating Procedures. The ability to identify educational needs and develop training programs for others is also essential.