Supervisor Front Office

About the Role

Sheraton Hotels & Resorts is seeking a Supervisor Front Office to join their team in Medina, Al Madinah, Saudi Arabia. This full-time position involves overseeing front office operations, ensuring efficient guest check-in and check-out processes, and maintaining high standards of guest service.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key activation/issuance.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure rates align with market codes and document any exceptions.
• Secure payment before issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
• Provide guests with directions and property information, and accommodate requests by contacting appropriate staff and following up to ensure resolution.
• Process all payment types, vouchers, paid-outs, and charges; balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift, obtain manual authorizations, and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and initial point of contact for the Guarantee of Fair Treatment/Open Door Policy.
• Develop and maintain positive working relationships, support the team in achieving common goals, and respond appropriately to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions, complete safety training and certifications, and maintain confidentiality of proprietary information.
• Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and utilize computers/POS systems for information entry and retrieval.
• Perform other reasonable job duties as requested by Supervisors.

Physical Requirements

• Ability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None required.

Work Type

This is a full-time position.

Location

The role is based in Medina, Al Madinah, Saudi Arabia.