Customer Service Officer

About Lumi | لومي

Lumi | لومي is seeking a Customer Service Officer to join its team in Al Wajh, Tabuk. This full-time role is focused on delivering a high standard of customer experience throughout the car rental process, serving as the primary point of contact for clients.

Role Overview

The Customer Service Officer ensures smooth service delivery, clear communication, and timely support for all customers. This involves managing inquiries, processing transactions, and coordinating with internal teams to facilitate an efficient car rental journey from initial contact to vehicle return. The position requires 0-1 years of experience.

Key Responsibilities

• Welcome customers and provide comprehensive information regarding rental services, vehicle options, and pricing structures.
• Manage reservations, including new bookings, modifications, and cancellations, ensuring accuracy and adherence to policies.
• Clearly explain rental policies, terms and conditions, and available insurance options to customers.
• Assist customers in selecting the most suitable vehicle based on their specific needs and preferences.
• Handle customer inquiries and complaints professionally, aiming for prompt and effective resolution.
• Process payments accurately and provide detailed explanations of contract and billing information.
• Prepare precise invoices and maintain organized financial records for all transactions.
• Coordinate with internal teams to ensure timely vehicle delivery and availability.
• Provide assistance and support to customers in the event of vehicle breakdowns or accidents during the rental period.
• Promote current offers, discounts, and additional services to customers.

Qualifications and Requirements

• Diploma or Bachelor's degree in Business Administration, Public Relations, or a related field.
• 0-1 years of relevant experience.
• Strong communication and interpersonal skills, with the ability to articulate information clearly.
• Demonstrated ability to handle diverse customer needs and provide tailored support.
• A problem-solving mindset coupled with meticulous attention to detail.
• Capability to operate effectively within established company policies while upholding service quality.

Work Type and Location

This is a full-time position based in Al Wajh, Tabuk.

Application Process

Qualified candidates are encouraged to apply for this role. Salary details will be discussed during the interview process.