Front Office Manager📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	املج

وصف الوظيفة

About Clinique La Prairie

Clinique La Prairie, founded in 1931 in Montreux, Switzerland, has established an international reputation for delivering progressive health and wellbeing programs within an environment of luxury Swiss hospitality. The institution is recognized for its award-winning services and commitment to excellence.

The Front Office Manager Role

The Front Office Manager is responsible for leading and managing all Front Office operations to ensure exceptional guest experiences, seamless arrivals and departures, and personalized services in accordance with Clinique La Prairie standards. This role oversees the Front Desk, Guest Relations, Concierge, Airport Services, Guest Communications, and Butler coordination. The position focuses on maintaining high levels of guest satisfaction, fostering team engagement, optimizing revenue, and ensuring consistent service delivery.

Key Responsibilities

Lead and oversee all Front Office operations, ensuring exceptional guest experiences and luxury service standards.
Manage Front Desk, Guest Relations, Concierge, Communications, Airport Services, and Butler operations.
Ensure smooth guest arrivals, departures, room allocations, and comprehensive guest journey management.
Handle VIP guests, guest feedback, complaints, and service recovery processes effectively.
Coordinate closely with Housekeeping, Reservations, Wellness, Engineering, Security, and other departments.
Recruit, train, coach, and develop Front Office colleagues while maintaining high-performance standards.
Manage departmental scheduling, staffing levels, and operational productivity.
Monitor room inventory, occupancy, and upselling opportunities to support revenue goals.
Ensure guest profiles, preferences, and operational records are accurately maintained in Opera PMS and related systems.
Support budgeting, cost control, and the achievement of departmental objectives.
Monitor guest satisfaction scores and operational Key Performance Indicators (KPIs), implementing continuous improvement initiatives.
Ensure compliance with company policies, health and safety regulations, and quality standards.
Support pre-opening activities and perform any additional duties assigned by Management.

Qualifications and Experience

Candidates for this full-time position are required to have 5-10 years of experience in a relevant leadership role within the hospitality sector.

A Bachelor's degree in Business Administration or an equivalent qualification is required.
A Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, or a related field is preferred.