Account Manager

About the Role

Fakeeh Care Group is seeking an Account Manager to join our team in Makkah, with travel required to various locations including Jeddah. This full-time role focuses on establishing and maintaining strong client relationships, understanding their needs, and ensuring satisfaction through effective solution delivery and support.

Key Responsibilities

• Establish and maintain long-term relationships with key clients to ensure satisfaction and loyalty.
• Understand client needs deeply and offer suitable IT solutions to enhance their experience.
• Develop and implement relationship management strategies tailored to different client segments.
• Coordinate with internal teams to ensure projects are delivered on time and within budget.
• Monitor project progress and provide regular updates to clients.
• Organize meetings and workshops to enhance client communication and explore new opportunities.
• Prepare and deliver presentations to clients on project status and E-Health initiatives.
• Maintain open communication channels to promptly address client inquiries and concerns.
• Study market trends and analyze competitors to identify new business opportunities.
• Collaborate with marketing teams to develop strategies for attracting new clients and increasing market share.
• Conduct client satisfaction surveys to gather feedback and identify areas for improvement.
• Identify upselling and cross-selling opportunities within existing client accounts.
• Address client complaints promptly and effectively to ensure complete satisfaction.
• Work with technical teams to resolve issues during project execution.
• Develop and implement processes for tracking and resolving client issues.
• Act as a liaison between clients and internal teams to facilitate problem resolution.
• Prepare periodic analytical reports on client relationship performance and provide improvement recommendations.
• Measure key performance indicators (KPIs) related to client relationships.
• Analyze client feedback and performance data to identify trends and insights.
• Present findings to senior management to support strategic decision-making.
• Provide training sessions for clients on new products and services.
• Offer ongoing support to clients post-implementation to ensure successful adoption of solutions.
• Collaborate with other departments to enhance service delivery and client satisfaction.
• Participate in community outreach programs to build the company's reputation and client base.

Experience and Qualifications

• 2-5 years of experience in an account management or similar client-facing role.
• Demonstrated expertise in IT solutions to foster trust and credibility with clients.

Work Environment and Travel

This role is based in Makkah, Saudi Arabia, and requires regular travel to various locations as needed. Travel will support project implementations, client meetings, and other business activities across cities such as Jeddah and Makkah.

Application Process

We invite qualified candidates to apply for this position. Salary information will be discussed during the interview process.