Senior Executive Manager Applications Support

About the Role

Bupa Arabia is seeking a Senior Executive Manager Applications Support to lead and manage the end-to-end support, operations, availability, and continuous improvement of enterprise business applications. This full-time role is based in Makkah, with operations spanning Jeddah and Makkah, and requires 5-10 years of relevant experience.

Role Purpose

The primary purpose of this role is to ensure operational stability, timely service delivery, stakeholder satisfaction, and service excellence. This is achieved by governing 1st and 2nd line application support across all business domains within Bupa Arabia.

Key Responsibilities

• Lead and manage 1st and 2nd line application support functions for enterprise business applications, ensuring effective incident, service request, problem, and operational management while maintaining service quality and business continuity.
• Establish and govern application support processes, operational standards, KPIs, and service governance to ensure consistent, efficient, and high-quality service delivery.
• Manage relationships with business stakeholders, technology teams, and external vendors to ensure effective service delivery, issue resolution, production readiness, and alignment with business priorities.
• Lead, develop, and mentor the application support team by defining objectives, monitoring performance, building technical capabilities, and fostering collaboration and accountability.
• Ensure resilient application operations by overseeing major incidents, change implementation, release readiness, disaster recovery preparedness, operational risks, and service continuity.

Experience and Qualifications

• A minimum of 5 to 10 years of experience in applications support and management.
• Demonstrated ability to lead and manage application support functions across enterprise systems.
• Experience in establishing and governing service delivery processes and operational standards.
• Proven track record in vendor and stakeholder management.
• Strong leadership skills with experience in team development and performance monitoring.

Work Environment

This is a full-time position based in Makkah, Saudi Arabia, with responsibilities covering operations in both Jeddah and Makkah. The role involves working within a dynamic environment focused on maintaining high availability and continuous improvement of critical business applications.

Application Process

The salary for this position will be disclosed during the interview process. Qualified candidates are encouraged to apply.