Bell Desk Supervisor

About the Role

Marriott International is seeking a Bell Desk Supervisor for a full-time position in Jeddah. This role involves overseeing bell desk operations, ensuring guest satisfaction, and supporting the management team in various departmental functions. The supervisor will serve as a role model and assist in the development and coaching of employees.

Key Responsibilities

• Greet guests, provide information on property amenities, services, hours of operation, and local attractions.
• Assist guests with luggage storage, retrieval, and transport to and from rooms or designated areas.
• Open doors, assist guests entering and leaving the property, and help with loading/unloading luggage from vehicles.
• Provide directions and arrange transportation (*, taxi, shuttle, limousine) for guests, recording advance requests as needed.
• Dispatch bell staff or valet staff and communicate parking procedures to guests.
• Follow up with guests to ensure their requests are met and problems are resolved to their satisfaction.
• Serve as a departmental role model and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Develop and maintain positive working relationships with colleagues.
• Adhere to all company policies and procedures, reporting accidents, injuries, and unsafe conditions to management.
• Maintain awareness of undesirable persons on property premises.
• Ensure a clean and professional appearance, maintain confidentiality of proprietary information, and welcome all guests with genuine appreciation.
• Anticipate and address guest service needs, assist individuals with disabilities, and communicate using clear, professional language.
• Answer telephones using appropriate etiquette and comply with quality assurance expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move at a speed required to respond to work situations (*, run, walk, jog).
• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Capacity to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects exceeding 75 pounds with assistance.
• Skill in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces, as well as up and down stairs and/or service ramps.
• Capability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Qualifications and Experience

• 0-1 years of relevant experience is required for this position.

About the Team

Delta Hotels by Marriott focuses on providing a seamless travel experience for modern frequent travelers, delivering essential needs and eliminating unnecessary elements. The brand emphasizes a warm, wise, and controlled approach, allowing guests to focus on what matters most. With a growing global presence, Delta Hotels by Marriott is part of the Marriott International portfolio, offering opportunities for professional growth and development within a global team.

Application Information

This is a full-time position with Marriott International in Jeddah. Salary details will be disclosed during the hiring process.