EBC Group Conference & Events Sales Executive

About the EBC Group Conference & Events Sales Executive Role

Marriott International is seeking a full-time EBC Group Conference & Events Sales Executive to join its team in Jeddah. This role is responsible for maximizing revenue through effective sales techniques, maintaining guest loyalty, and efficiently processing various guest requests and reservations. The position involves direct guest interaction, administrative support, and strict adherence to company standards and procedures.

Sales and Revenue Generation

• Utilize sales techniques to maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
• Determine and provide complimentaries to guests as gifts for their patronage, such as rewards points, show tickets, or gift certificates.
• Promote awareness of the brand image both internally and externally.

Guest Service and Reservation Management

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Enter Marriott Rewards information into appropriate software when taking guest reservations and process requests for redeeming Marriott Rewards points.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Administrative and Operational Support

• Contact appropriate individuals or departments (*, Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Perform general office duties to support Sales & Marketing, including filing, sending emails, typing, and faxing.
• Prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Professional Conduct and Team Collaboration

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Assist management in training and motivating employees; serve as a role model.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Required Qualifications

• Education: High school diploma or *** equivalent.
• Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.