GUCCI Store Manager

About the Role

Luxury Goods Arabia Limited is seeking a GUCCI Store Manager to lead store operations in Makkah or Jeddah. This full-time role involves managing all activities to achieve business objectives, ensuring a high standard of service, and maintaining operational integrity. The Store Manager will act as a Gucci Ambassador, promoting brand values within the market.

Key Responsibilities

• Drive and maximize sales performance to achieve overall sales budget objectives and monitor monthly profitability.
• Demonstrate sales leadership through active customer engagement, ensuring high service levels and meeting mystery shop goals.
• Manage stock levels in coordination with business departments to maximize full-price selling and align with new product launches.
• Train associates on current collection knowledge, brand pillars, and seasonal strategies.
• Communicate company KPIs and develop strategies to ensure performance standards are met.
• Develop and implement business action plans to enhance sales across product categories and client segments.
• Lead the team in establishing client relationships and supporting local events to promote attendance and sales.
• Monitor current fashion trends, industry news, technology, and competitor activities.

Performance and Talent Management

• Conduct monthly coaching sessions and oversee the annual review process, setting employee goals.
• Identify development needs, create action plans, and build development plans for all employees.
• Attract, recruit, and retain a high-performing team, building a talent pipeline.
• Ensure a consistent onboarding experience for new hires.
• Manage staff allocation and scheduling to drive sales and ensure customer service.
• Partner with Human Resources for effective resolution of employee relations issues.

Client Development

• Manage business objectives by utilizing a top client strategy to retain and develop high-potential clients.
• Promote brand awareness and capture market share through community outreach and sponsored events.
• Lead the team in executing superior customer service and after-sales experience to increase customer loyalty.
• Ensure the development and execution of company CRM initiatives, providing action plans to the team.
• Capture customer data for relationship building and personalized client development opportunities, monitoring monthly CRM database reporting.

Operational Management

• Recap monthly store performance, reporting current business trends and competitor performance.
• Monitor store expenses and maintain the operating budget, aiming to reduce overall costs.
• Comply with Loss Prevention self-audits, cycle counts, incident reporting, and inventory reconciliations to keep shrinkage below target.
• Provide accurate monthly schedules based on peak hours to ensure adequate floor coverage and timely payroll submission.
• Support and maintain visual merchandising standards set by headquarters.
• Maintain organization of company assets according to back-of-house and front-of-house guidelines.
• Ensure an effective staff schedule based on traffic trends.
• Maintain the borrow log and consignment program in adherence to company policy.

Qualifications and Experience

Candidates should possess 2-5 years of relevant experience. The role requires a dynamic and inspiring leader with a strong background in relationship-building skills, capable of performing with high integrity in operations, loss prevention, human resources management, and visual merchandising presentation.