Quality Supervisor

About the Role

Abdul Latif Jameel Company Limited is seeking a Quality Supervisor to join their team in Jeddah. This full-time role focuses on investigating technical problems, assisting service centers and dealers with repair procedures, and ensuring adherence to ALJACS standards to optimize product quality and functionality.

Key Responsibilities

1. Analyze and prioritize technical reports from Service Centers and prepare field technical reports to provide feedback or replies to unclear technical reports.
2. Audit warranty procedures and claims at the center level, suggesting corrective actions after discussion with QAD management.
3. Train service, sales, and parts staff on product installation, function, and features to enhance awareness of ALJACS products.
4. Assist in training production installers on product installation by confirming adherence to installation standards.
5. Participate in new product conformity tests, as required, to report results and follow up on improvements in identified weak areas.
6. Visit complaining customers to verify problems and issues encountered during implementation and supervise repairs.
7. Submit market product reports that reflect customer requirements and provide comparisons with competitors.
8. Monitor Service Center activities, including technical reporting, warranty business, and warranty parts storage, to ensure compliance with company standards.

Accountabilities and Impact

The Quality Supervisor is directly accountable for achieving supplier evaluation targets, product evaluation targets, and customer satisfaction. This role has a direct impact on ensuring quality in technical problem resolution through ALJACS standards and an indirect impact on sales performance.

Qualifications and Experience

• 4-5 years of relevant experience.

Organizational Context

This position plays a crucial role in product installation launching, ensuring adherence to established installation standards. The job holder is also involved in new product conformity tests, contributing to the overall quality framework of the company.

Application Process

The salary for this position will be disclosed during the application process.