Lounge in Charge

About the Role

Plaza Premium Group is seeking a Lounge in Charge to oversee lounge operations in Arar, Northern Frontier. This full-time role requires 3-5 years of experience and involves ensuring high service excellence and operational efficiency during assigned shifts, acting as the primary operational decision-maker in the absence of the Lounge Manager or Duty Manager.

Key Responsibilities

• Act as the Lounge In-Charge during assigned shifts, making operational decisions when the Lounge Manager or Duty Manager is absent.
• Supervise all lounge functions, including reception, F&B, and housekeeping, to ensure smooth operations.
• Oversee guest check-in and admission procedures in compliance with company policies and lounge access guidelines.
• Greet, receive, and bid farewell to guests professionally.
• Handle guest enquiries, feedback, and complaints, ensuring prompt resolution.
• Support and guide Guest Service Officers in daily operations and customer interactions.
• Monitor lounge areas to ensure cleanliness, comfort, and readiness.
• Coordinate with housekeeping, maintenance, and kitchen teams to resolve operational or service issues.
• Oversee cash handling, billing, and accurate record-keeping.
• Ensure proper handling and documentation of lost and found items.
• Monitor adherence to service standards, grooming, and conduct of guest service staff.
• Assist in staff scheduling, attendance monitoring, and shift handovers.
• Ensure confidentiality of guest information and operational data.
• Support training and on-the-job coaching for guest service staff.
• Prepare basic operational reports and escalate issues to management as required.
• Conduct lounge opening and closing procedures, ensuring full readiness before operating hours.
• Monitor lounge capacity and guest flow, managing peak periods to maintain service standards.
• Handle incidents and emergencies, liaising with airport authorities, airlines, and partners as necessary.
• Monitor inventory levels and coordinate stock requisitions with relevant departments.
• Perform ad-hoc duties as assigned by the Lounge Manager or Duty Manager.

Operational Oversight

This role involves overseeing overall lounge operations during assigned shifts. The Lounge in Charge is responsible for maintaining service standards, ensuring guest satisfaction, and upholding operational efficiency. Compliance with company procedures, admission policies, and Saudi regulatory requirements is essential.

Experience and Qualifications

• A minimum of 3-5 years of relevant experience is required for this position.
• Demonstrated ability to oversee operations and manage staff effectively.
• Strong understanding of service standards and guest satisfaction principles.

Work Environment

This is a full-time position based in Arar, Northern Frontier. The role requires active supervision and coordination within a dynamic lounge environment, ensuring a seamless experience for guests.

Application Process

Further details regarding the application process will be provided upon inquiry. The salary for this position is not disclosed.