Officer CT Branch Sales

About Almosafer

Almosafer Travel & Tourism Co. is a leading travel company in Saudi Arabia, serving millions across the travel and tourism ecosystem. The company aims to make every journey seamless, personal, and purposeful, offering diverse platforms and services that provide enriching experiences. Almosafer's vision is to be a leader in travel services, fostering connections and setting benchmarks for excellence in the Kingdom and beyond.

About the Role: Officer CT Branch Sales

The Officer CT Branch Sales is responsible for assisting customers in identifying suitable holiday products and providing information on travel itineraries. This full-time position, based in Unayzah, Saudi Arabia, involves inspiring customer thinking and helping them select appropriate holiday packages. The role also focuses on achieving individual sales targets and enhancing the overall customer experience, requiring 0-1 years of experience.

Key Responsibilities

• Provide leisure travel assistance for clients, covering air, hotel, resort, cruise, restaurant, tours, and sightseeing.
• Stay informed on products and services through ongoing research using the internet, sales representatives, industry publications, and other media.
• Achieve sales targets by ensuring a high customer conversion rate.
• Act as the primary point of contact for walk-in customers to enhance their experience.
• Advise customers on travel insurance, visas, and vaccinations related to holiday packages or travel.
• Resolve conflicts and issues, follow up with customers on travel plans, and make adjustments as needed.
• Receive and process customer feedback on service quality and areas for improvement.
• Identify and understand customer needs to customize packages, ensuring high satisfaction and retention.
• Maintain a high level of competency, initiative, confidentiality, and professional demeanor.
• Gather necessary documents for processing requests (*, visa, IDL) and liaise with the Service Coordinator for prompt responses.
• Maintain a database of regular customer bookings, meal preferences, and seat preferences to offer personalized services.
• Adhere to service level targets and coordinate with other departments to meet client expectations.
• Stay fully informed of all airline rules, regulations, tariffs, and industry requirements, applying this information accurately when making travel arrangements.

Candidate Profile

The ideal candidate will have 0-1 years of experience in a relevant field. This role requires an individual who can effectively assist customers, manage sales targets, and maintain a professional approach to customer service. The ability to stay updated on travel products and services is essential.

Work Environment at Almosafer

At Almosafer, teams operate with purpose and clarity, committed to high standards. The company values accountability, trust, and collaboration, providing a structure where employees can contribute meaningfully from their first day. Almosafer offers ongoing learning and development opportunities and recognizes employee achievements.

Application Information

This full-time position is based in Unayzah, Saudi Arabia. Salary details for this role are not disclosed.