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Join Bupa Arabia as a Senior Associate – Call Center!
As a vital part of our team, you will be responsible for providing exceptional customer service and professional communication skills. You will maintain an in-depth knowledge of all Bupa Arabia departments, products, and services to ensure that customers receive accurate information confidently.

Your Responsibilities:

• Provide comprehensive customer service and handle inquiries with professionalism.
• Identify recurring problems and direct information for prompt corrective actions.
• Utilize multiple systems for preauthorizations, claims, and contract interpretation.
• Understand and interpret client and provider contracts while assisting callers.
• Strive for customer satisfaction and continuous improvement in service delivery.
• Competently deal with customer complaints to resolve issues efficiently.

Skills Required:

• Experience in Customer Service or Call Center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multi-task in a fast-paced environment and work effectively under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills and the ability to manage conflict tactfully.

Join Our Team as a Senior Associate – Call Center!

At Bupa Arabia, we are committed to delivering exceptional customer service. As a Senior Associate in our Call Center, you will play a critical role in supporting our customers by providing high-quality service and professional communication. Your ability to maintain thorough knowledge of all departments and Bupa Arabia's network will enable you to assist customers with confidence.

Key Responsibilities:
- Provide accurate information regarding networks, treatments, and paperwork requirements.
- Identify and report recurring issues to allow for prompt corrective actions.
- Use and interpret multiple systems for preauthorizations, claims research, and provider network status.
- Understand client and provider contracts in handling calls effectively.
- Ensure customer satisfaction and continuously improve service delivery.
- Resolve complaints with minimal supervisor intervention.

Required Skills:
- Experience in Customer Service or Call Center environments.
- Proficiency in using personal computers and navigating software applications.
- Ability to multitask in a fast-paced environment and work well under stress.
- Strong problem-solving skills and the ability to handle conflict professionally.
- Excellent follow-up skills and a commitment to customer satisfaction.