Call Center Agent📣 Job Ad

Join Bupa Arabia as a Senior Associate – Call Center!
As a vital part of our team, you will be responsible for providing exceptional customer service and professional communication skills. You will maintain an in-depth knowledge of all Bupa Arabia departments, products, and services to ensure that customers receive accurate information confidently.

Your Responsibilities:

• Provide comprehensive customer service and handle inquiries with professionalism.
• Identify recurring problems and direct information for prompt corrective actions.
• Utilize multiple systems for preauthorizations, claims, and contract interpretation.
• Understand and interpret client and provider contracts while assisting callers.
• Strive for customer satisfaction and continuous improvement in service delivery.
• Competently deal with customer complaints to resolve issues efficiently.

Skills Required:

• Experience in Customer Service or Call Center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multi-task in a fast-paced environment and work effectively under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills and the ability to manage conflict tactfully.

Join Our Team as a Senior Associate – Call Center!

At Bupa Arabia, we are committed to delivering exceptional customer service. As a Senior Associate in our Call Center, you will play a critical role in supporting our customers by providing high-quality service and professional communication. Your ability to maintain thorough knowledge of all departments and Bupa Arabia's network will enable you to assist customers with confidence.

Key Responsibilities:
- Provide accurate information regarding networks, treatments, and paperwork requirements.
- Identify and report recurring issues to allow for prompt corrective actions.
- Use and interpret multiple systems for preauthorizations, claims research, and provider network status.
- Understand client and provider contracts in handling calls effectively.
- Ensure customer satisfaction and continuously improve service delivery.
- Resolve complaints with minimal supervisor intervention.

Required Skills:
- Experience in Customer Service or Call Center environments.
- Proficiency in using personal computers and navigating software applications.
- Ability to multitask in a fast-paced environment and work well under stress.
- Strong problem-solving skills and the ability to handle conflict professionally.
- Excellent follow-up skills and a commitment to customer satisfaction.

Join Our Team as a Waiter!
At Raffles Hotels & Resorts, located in Jeddah, Saudi Arabia, we are looking for a dynamic and enthusiastic Waiter to provide outstanding dining experiences for our guests. As part of our food and beverage team, you will be key in ensuring customer satisfaction and maintaining our high service standards.

Key Responsibilities:

• Welcome and seat guests in a friendly, professional manner.
• Present menus and make recommendations on food and beverages.
• Take accurate orders using our point-of-sale system.
• Efficiently communicate orders to the kitchen and bar staff.
• Serve food and drinks in a timely and professional manner.
• Ensure tables are set correctly and that the dining area is clean.
• Handle payments accurately.
• Anticipate guest needs and respond promptly.
• Work collaboratively with kitchen and bar staff to support smooth service.
• Maintain knowledge of menu items and changes.
• Adhere to food safety and hygiene standards.
• Assist in restocking supplies and maintaining cleanliness.

Qualifications:

• Minimum of 1 year experience as a Waiter in a reputable setting.
• Strong knowledge of food and beverage, especially Saudi Arabian cuisine.
• Excellent problem-solving and interpersonal skills.
• Able to work efficiently in high-pressure environments.
• Strong communication skills in English; additional languages a plus.
• Ability to stand for long periods and carry trays.
• Basic math skills for transaction handling.
• Understanding of food safety and hygiene regulations.
• Flexible availability, including evenings and weekends.
• Detail-oriented with a customer-focused mindset.
• Food handling certification preferred.
• Familiarity with point-of-sale systems is advantageous.

Additional Information:
Being a Raffles employee means embodying our Heartiest service culture. Join us and be a part of our rich history and world-class hospitality!